Frequently Asked Questions
Support and guidance for your audio engineering journey.
How can I register my PreSonus hardware or software?
You can register your products by creating a MyPreSonus account on our website. Once logged in, enter your serial number to unlock your included software bundle and technical support.
What is the standard shipping timeframe for studio monitors?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to arrive.
Do you offer a warranty on professional audio interfaces?
Yes, all new PreSonus hardware products come with a limited one-year warranty covering defects in materials and workmanship under normal use.
What is your return policy for opened software?
Due to the nature of digital licensing, we cannot accept returns on software or hardware/software bundles once the product key has been registered or the software has been downloaded.
Are PreSonus products compatible with both Windows and macOS?
Yes, our AudioBox and Studio-series interfaces, as well as Studio One DAW, are designed to be cross-platform compatible. Please check the specific product page for minimum OS version requirements.
What payment methods do you accept for online orders?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and financing options through Affirm for qualifying purchases.